FAQ
Q: How can I get pricing for my event date?
Product and Package Pricing is easy to see on our website. If you want to see final pricing including taxes and delivery, please add your items to a wishlist and send our way. We will provide a detailed estimate for your review based on your venue location, items and quantities.
Q: How do I place an order?
Once you send us a wishlist and we send you a quote back - we require a 50% non-refundable retainer, a signed agreement and credit card on file to secure our products for your event .The remaining balance is due 1 month prior to your event date. We accept Credit Card, Check, or PayPal. A 4.5 % processing will be applied for CC payments.
Yes. Our minimums start at $750 in Miami-Dade. Excluding Delivery and Taxes. Events outside our standard delivery range will have a higher minimum pending items and location. This (excludes, delivery, travel expenses and taxes)
Q: Is there a minimum order?
Yes. Our minimums start at $750 in Miami-Dade. Excluding Delivery and Taxes. Events outside our standard delivery range will have a higher minimum pending items and location. This (excludes, delivery, travel expenses and taxes)
Q: Can I Rent for multiple days?
Short answer is YES, this is not a typical request in our industry so we need to determine availability and location and where item will be kept during the rental period. Cost per day will be calculated based on items and amount of days needed.
Our White Glove Delivery includes Delivery, Assembly of our pieces and Complete Set-Up in the location of your choice and we also can assist you in design concepts. Standard delivery times are 10:00 am-11:00 pm. Please allow a 2 hour window for setup and breakdowns. Standard Delivery rate in Miami Dade starts at $350. Orders outside of Miami Dade will be additional based on items being ordered and mileage. Delivery pickup is 11:00 pm with a 30 minute grace period. Overnight
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Late pickups are available if your party ends after 11 pm and will be quoted separately. Extra Day Rentals are quoted based on availability, distance traveled and items ordered.
Q: Where do you deliver and what are the costs?
We deliver anywhere in Florida and the Keys. We love to travel and can quote you based on your event date and location.
Our White Glove Delivery includes Delivery, Assembly of our pieces and Complete Set-Up in the location of your choice and we also can assist you in design concepts. Standard delivery times are 10:00 am-11:00 pm. Please allow a 2 hour window for setup and breakdowns. Standard Delivery rate in Miami Dade starts at $350. Orders outside of Miami Dade will be additional based on items being ordered and mileage. Delivery pickup is 11:00 pm with a 30 minute grace period. Overnight
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Late pickups are available if your party ends after 11 pm and will be quoted separately. Extra Day Rentals are quoted based on availability, distance traveled and items ordered.
Q: Can I add items to my order after booking?
Yes, you can add items to your order 1 week prior to your event date. Subject to availability.
Please contact us if you would like to see our inventory in person.
Q: Where are you located?
Our warehouse is located in Doral, Florida
Please contact us if you would like to see our inventory in person.
Q: Can I see your products in person:
Absolutely! We would love to meet you and get to know more about your Big day! Our warehouse is by appointment only.
Credit Cards require a 4% processing fee.
Q: What forms of payment do you accept?
We accept PayPal, Credit card, Zelle, CashApp and Check.
Credit Cards require a 4% processing fee.
Q: What if I Cancel?
A 50% Non-Refundable deposit is required to secure our availability and service to you. When we take an order that takes the opportunity away for others to use Simple Rustic for their event which is why Deposits are non-refundable.